Frequently Asked Questions
Everything you need to know about finding the perfect fit.
How do I determine my correct hat size?
To find your perfect fit, measure the circumference of your head about one inch above your eyebrows using a soft measuring tape. Compare your measurement in centimeters or inches to our comprehensive sizing chart found on each product page.
What is your return policy for headwear?
We offer a 30-day return window for all unworn hats in their original condition with tags attached. Please ensure the hat is shipped back in its original box to prevent crushing or structural damage during transit.
How will my hat be packaged for shipping?
We take great care in our packaging. Every hat is shipped in a sturdy, crush-proof box with protective inserts to ensure it arrives at your door in pristine, ready-to-wear condition.
Can I reshape a hat if it gets crushed?
Many of our felt and straw hats can be reshaped using light steam. However, the process varies by material. We recommend checking the specific care instructions on the product page or contacting our experts before attempting to steam your hat.
Do you offer international shipping?
Yes, Village Hat Shop ships to most countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on the destination and the weight of the parcel.
How do I clean my hat?
For most hats, we recommend spot cleaning with a damp cloth or using a specialized hat brush. Never submerge a structured hat in water unless the care label specifically states it is washable.